What we learned helping clients

As we near the end of another busy year, I wanted to share some valuable learnings from our work helping facilities and operations teams get more value from digital solutions and data.

1. Many facilities and operations already collect so much data. They just don't do anything with it.

2. It's often not about investing in new solutions. It's about understanding how to get the most out of the systems and data you have.

3. Stop being sales led. Sales teams are incentivised to sell their solution. Start with a clear digital and data strategy. Understand the real gaps across your business first. Then go to vendors on your terms.

4. The 80:20 rule. Yes, of course you can invest in specialist solutions that analyse every aspect of your business but most of the value comes from a small number of simpler solutions focused on the few areas that matter most.

5. See the big picture: Analysing unscheduled maintenance issues on one platform, HVAC issues on another, and energy meter data on another makes it hard to join the dots. Get your data into one place. Then you can see the big picture.

6. Data aggregation is getting easier. Aggregating data across disparate systems used to be a real challenge because you often needed interoperability, APIs, or bespoke integrations. AI-assisted development tools are changing that, with integrations now taking a fraction of the time.

7. Yes, AI is extremely powerful and can become central to your digital and data strategy, but only with the right context. Quality input around your facilities’ digital infrastructure, existing capabilities and business priorities is critical. This gives AI the context to understand where you are today, where you need to go, and how to get there.

8. RoI in weeks not months or years: You are not imagining it. Technology and the pace of life is speeding up but thankfully the time it takes to achieve results and tangible RoI is too. You can now start this journey and begin realising results in less time, with less cost.

9. Make the time: It costs nothing to have the conversation. If you are driving efficiency, cost savings, sustainability, compliance or improved operational performance, take the time to learn the critical role that data plays.

10. What key learning would you add?

Unleash the real power of AI agents

Did you know using AI agents in the built environment without first understanding your digital ecosystem is like completing a 5000 piece jigsaw blindfolded?

To unlock the true potential of an AI agent, it must have context — a detailed map of how data lives and flows through your facilities and operations.

It needs to know:

Where data is generated, How it’s collected, How it’s managed, How it’s analysed to optimise your business priorities

It must first have a map of the digital ecosystem and data lifecycle for your business needs.

With this understanding, AI agents can help:

- Extract the best insights from your existing systems and data

- Identify critical digital capability gaps

- Recommend smarter, more impactful digital investments

At Infisyte, we’re pioneering this approach by mapping the flow of data through complex facilities and operations. This digital ecosystem mapping provides powerful context for AI agents to automatically deliver deeper insights and help you make smarter digital decisions for your business goals.

Start with Data Clarity

Too many facilities and operations teams are under pressure to “go digital” and “drive AI adoption”… without first understanding the critical role and nature of their data.

At Infisyte, we see this play out time and again:

 ✅ Teams are tasked with investing in new digital solutions and AI technologies

 ❌ Without fully understanding how to extract value from the systems and data they already have

 ❌ Or how to identify and prioritise the digital capabilities that truly matter

The real challenge?

 👉 A lack of visibility into the building’s digital ecosystem — how data is collected, managed, and analysed to deliver insights that directly support business outcomes.

At Infisyte, we help organisations:

 • Map data flows to understand their current digital landscape

 • Identify critical digital capability gaps

 • Extract deeper insights from existing systems

 • Make smarter decisions about the solutions that will have the greatest impact

Whether your goal is energy efficiency, smarter maintenance, improving compliance, or enhanced occupant experience — digital transformation must start with data clarity. Then comes data strategy. And only then digital solutions.